	LOGIN/TECHNICAL ISSUES When I click on the button "Credit Card Payment with iPay88", nothing happens after that. Why? I cannot remove and add items into my shopping cart. Why and how can I resolve this? PURCHASING, PRICING, ORDERING, DELIVERY & HANDLING How do I begin to make a purchase? How do I make payment? Is there a minimum order amount? What courier services do you use? When should I expect delivery? How do I preorder or back-order an item? What is your Return Policy? What about defective discs? Who pays for shipping to replace a defective item or return product? PAYMENT & SECURITY What kind of payment service does GAMERSHIDEOUT.COM.MY use? What are the advantages in using the iPay88 Payment Gateway? How does the iPay88 Payment Gateway work? Does this mean I need to have an iPay88 account? What types of credit cards are accepted? How long does it take to process a transaction? How secure are my credit card details on iPay88? Does the iPay88 Payment Gateway service require Internet customers to have any special hardware or software? How is the Payment Service different from Secure Sockets Layer (SSL)?
	LOGIN/TECHNICAL ISSUES When I click on the button "Credit Card Payment with iPay88", nothing happens after that. Why? Please examine the settings of your internet browser to verify if the pop-up blocker is turned on. Please ensure that the pop-blocker is turned off. [Back to top] I cannot remove and add items into my shopping cart. Why and how can I resolve this? It is most likely a memory problem at Internet Explorer. Please do the following: Go to Tools > Internet Options > Delete Cookies Press YES Close your Internet Explorer and reopen it; the problem should be resolved. If the problem persists, kindly contact us here. [Back to top]
	PURCHASING, PRICING, ORDERING, DELIVERY & HANDLING How do I begin to make a purchase? Just follow these easy steps: Create an account on gamershideout.com.my. Log in to your account and add the items you want to purchase into your shopping cart. Once you're done, go to your shopping cart and click on the Continue button. Ensure your delivery address details are correct and click on the Checkout button. An automated reply will be sent to your e-mail address. You may wish to keep it for future reference. Certain service providers like Hotmail, Yahoo and Streamyx may block our automated replies. You can now proceed to make payment for your order. Do give us a call to check on the items' availability before you make payment. Online orders are processed between 10:00 AM to 6:00 PM, Monday through Friday. [Back to top] How do I make payment? Visa & Mastercard through the iPay88 Payment Gateway. [Back to top] Is there a minimum order amount? No, you can purchase as little or as much as you wish. [Back to top] What courier services do you use? Our parcels are sent via PosLaju. [Back to top] When should I expect delivery? Delivery with PosLaju normally takes 3 working days. [Back to top] How do I preorder or back-order an item? Pre-Order: A pre-order is a game or other product which has not yet been made available by the distributor. Pre-order items are marked as "Upcoming Games". For now, we do not have cater for purchasing pre-order items, but do send us an email or give us a call at 03-7725 2775 for any assistance. Back Order: Back orders are products which are not currently available or out of stock. We will attempt to find and ship back orders to you as they become available. Back orders can take several weeks to fill, depending on the demand for the product. You may need to put down a deposit before we bring in the product. [Back to top] What is your Return Policy? Please make sure your computer meets the minimum requirements to install and run the software before you make your purchase. For optimal performance, the computer should meet the recommended requirements. We cannot refund or exchange an opened item if your computer does not meet the minimum requirements to run the software. Items with manufacturing defects must be returned within seven (7) days of purchase in its original box or package with all accessories and manuals. We reserve the right to restrict returns to unopened or defective items at our discretion. Defective item will be replaced with a like item, upon return of the defective item. Items sold are non-returnable or exchangeable for cash. [Back to top] What about defective discs? Whenever a game doesn't run, an easy solution would be to assume that the problem lies with a defective disc and ask us to replace the game with a new copy. However, if the problem is not with the disc, you'll end up encountering exactly the same problem with the new copy of the game. In most cases, unless there is a visible defect on the disc, chances are the problem is not with the disc itself. As such, we hope you would take the time to contact the publisher and find a solution to your problem before you ask for a replacement disc. In the rare event that the problem does lie with the copy of the game you purchased, please be assured that we will attempt to replace the defective copy as quickly as possible. However, if a returned disc is found to be not defective, we reserve the right to assess a RM50.00 charge for labor costs to ensure that this policy is not abused. [Back to top] Who pays for shipping to replace a defective item or return product? The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Shipping and handling costs are non-refundable. Since we are not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to us and we pay to ship the replacement back to the buyer. Gamer’s Hideout is a store, and we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. Our customer service department will utilize its best effort to replace your item in a timely and efficient manner. [Back to top]
	PAYMENT & SECURITY What kind of payment service does GAMERSHIDEOUT.COM.MY use? GAMERSHIDEOUT.COM.MY uses the iPay88 Payment Gateway to provide real-time transactions for our Online Shopping Application. [Back to top] What are the advantages in using the iPay88 Payment Gateway? There are numerous advantages when it comes to the iPay88 Payment Gateway service. Some of the key features include; Your Credit card details are not stored anywhere on the Internet iPay88 is a secure transaction service You can use any SSL-enabled Web browser on any computing platform Transactions are simple and quick No subscription to the service is required You are purchasing goods in a currency you know and understand - Malaysian Ringgit (MYR). [Back to top] How does the iPay88 Payment Gateway work? Our implementation of iPay88 Payment Gateway uses a Hosted Payments Interface to process Credit Card transactions. GAMER’S HIDEOUT SDN BHD integrates this service into our Online Shopping Application using ASP technology and your transaction is processed at iPay88 using order data that is submitted from the Online Store. This means that your credit card details are submitted directly into the iPay88 Payment Gateway network and do not pass through our site at all. When processing your electronic payment, you will be safely sending and receiving the transaction data to and from iPay88 Payment Gateway. [Back to top] Does this mean I need to have an iPay88 account? No, Customers may use any supported credit card they want, no matter what bank or financial institution is was issued by. [Back to top] What types of credit cards are accepted? iPay88 will accept online payments made by Visa and Mastercard. [Back to top] How long does it take to process a transaction? Transaction processing using iPay88 will take a matter of seconds. There are several variables that will impact your transaction speed, including the speed of your Internet connection, your network environment and any traffic congestion on the web. [Back to top] How secure are my credit card details on iPay88? There are several mechanisms integrated into the iPay88 Payment Gateway platform to protect against security breaches. All communications between you and iPay88 are encrypted using a 128 bit SSL connection. Transaction information is stored on the iPay88 database which resides behind multiple firewalls within iPay88 Payment Gateway secure environment. Finally, the Merchant Administration System is password protected and user privileges are managed by an administrator. For that reason, stores can be certain of iPay88 security and database management. iPay88 is notified as Online Payment Switching Gateway by Central Bank of Malaysia (Bank Negara Malaysia - BNM) under payment system act in year 2006. [Back to top] Does the iPay88 Payment Gateway service require Internet customers to have any special hardware or software? The Payment Service has been designed to run on a variety of hardware platforms and operating systems. Consumers need only an SSL compatible browser with 128 bit security encryption. Most newer browsers support this level of encryption or can be updated to this level. Older browsers can be upgraded for free via the Microsoft or FireFox websites. [Back to top] How is the Payment Service different from Secure Sockets Layer (SSL)? The iPay88 Payment Gateway service has been designed specifically for credit card transaction processing. SSL, on the other hand, is a security protocol only. [Back to top]


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