PURCHASING, PRICING, ORDERING, DELIVERY & HANDLING
PAYMENT & SECURITY
If the problem persists, kindly contact us here.
Online orders are processed between 10:00 AM to 6:00 PM, Monday through Friday.
How do I preorder or back-order an item?
Back Order: Back orders are products which are not currently available or out of stock. We will attempt to find and ship back orders to you as they become available. Back orders can take several weeks to fill, depending on the demand for the product. You may need to put down a deposit before we bring in the product.
What is your Return Policy?
Items with manufacturing defects must be returned within seven (7) days of purchase in its original box or package with all accessories and manuals.
We reserve the right to restrict returns to unopened or defective items at our discretion. Defective item will be replaced with a like item, upon return of the defective item.
Items sold are non-returnable or exchangeable for cash.
What about defective discs?
In the rare event that the problem does lie with the copy of the game you purchased, please be assured that we will attempt to replace the defective copy as quickly as possible. However, if a returned disc is found to be not defective, we reserve the right to assess a RM50.00 charge for labor costs to ensure that this policy is not abused.
Who pays for shipping to replace a defective item or return product?
Since we are not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to us and we pay to ship the replacement back to the buyer.
Gamer’s Hideout is a store, and we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. Our customer service department will utilize its best effort to replace your item in a timely and efficient manner.
PAYMENT & SECURITY
How long does it take to process a transaction?
How secure are my credit card details on iPay88?
For that reason, stores can be certain of iPay88 security and database management. iPay88 is notified as Online Payment Switching Gateway by Central Bank of Malaysia (Bank Negara Malaysia - BNM) under payment system act in year 2006.
Does the iPay88 Payment Gateway service require Internet customers to have any special hardware or software?
How is the Payment Service different from Secure Sockets Layer (SSL)?